Privacy Policy

Pageward Studio (“Pageward Studio”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information we collect.

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, contact us, request a Free Website Preview, or use our website design and Managed Website Care services.

Pageward Studio operates in New Zealand and handles personal information in accordance with the Privacy Act 2020 and applicable New Zealand privacy principles.

We may collect personal information that you provide directly to us, including:

• Your name
• Business name
• Email address
• Phone number
• Business location
• Website address
• Information you provide through our enquiry forms
• Information you provide when requesting a Free Website Preview
• Information about your business, services, website, or website requirements
• Communications you have with us by email, phone, form submission, or other channels
• Billing and payment-related information where required to provide our services

We only collect personal information where it is reasonably necessary for our business activities and services.

When you visit our website, certain technical information may also be collected automatically by us or by services we use to operate the website. This may include:

• IP address
• Browser type
• Device type
• Pages viewed
• Approximate location
• Referring website
• Date and time of visits
• General website usage information

This information may be used to understand how our website is being used, troubleshoot technical issues, maintain website security, and improve the website experience.

We may collect personal information when you:

• Submit an enquiry through our website
• Request a Free Website Preview
• Contact us by email or phone
• Become a Pageward Studio client
• Provide information required for the design, launch, or ongoing management of your website
• Provide feedback or communicate with us during a project

We may also collect business information that is publicly available, such as information displayed on your existing website or other public business listings, where reasonably necessary for providing or preparing our services.

We may use your personal information to:

• Respond to enquiries
• Prepare a Free Website Preview
• Contact you regarding your enquiry or website preview
• Provide website design and development services
• Provide Managed Website Care
• Communicate with you about your website or account
• Process invoices and payments
• Provide customer support
• Maintain our business records
• Improve our website and services
• Prevent fraud, misuse, or security issues
• Meet legal, accounting, tax, or regulatory obligations

We will generally only use personal information for the purpose for which it was collected, or for another purpose permitted under applicable privacy law.

If you request a Free Website Preview, we may use:

• Your business name
• Your existing website
• Publicly available information about your business
• Your contact details
• Any information you provide to us

We use this information to create the preview and communicate with you about it.

Creating a Free Website Preview does not alter your existing website.

Submitting a request does not obligate you to purchase any Pageward Studio service.

When preparing a website preview or providing website services, we may review publicly available information relating to a business. This could include:

• Information on the business's existing website
• Publicly displayed services
• Public business contact details
• Publicly available customer reviews
• Public social media or business listing information

We only use this information where reasonably relevant to providing or preparing Pageward Studio services.

Where privacy law requires notification when personal information has been collected indirectly, we will take reasonable steps to comply with those obligations.

We may use third-party service providers to help operate Pageward Studio and provide our services. These may include providers involved in:

• Website hosting
• Website development
• Online forms
• Email
• Cloud storage
• Invoicing
• Payment processing
• Accounting
• Domain or DNS management
• Business administration

For example, our website or client websites may use services such as Lovable, Jotform, payment providers, email providers, or other online software platforms.

These providers may process personal information on our behalf where necessary to provide their services. We aim to use reputable providers and only disclose information that is reasonably necessary for the relevant service.

Some of the technology and cloud services used by Pageward Studio may store or process information outside New Zealand.

Where personal information is disclosed to an overseas organisation, we will take reasonable steps to comply with the requirements of the New Zealand Privacy Act 2020 relating to overseas disclosures.

Payments may be processed using third-party payment or invoicing providers. Pageward Studio does not necessarily receive or store full payment card details when a third-party payment provider processes a transaction.

Payment providers may collect and process information in accordance with their own privacy policies and terms.

Our website may use cookies or similar technologies to:

• Help the website function correctly
• Remember certain preferences
• Understand website usage
• Improve performance
• Maintain security

Cookies are small files stored on your device by your browser. You can usually control or disable cookies through your browser settings.

If we introduce advertising, remarketing, or additional analytics technologies in the future, this policy may be updated accordingly.

If you choose to receive marketing communications from Pageward Studio, we may use your contact details to send relevant information about our services.

You can unsubscribe from marketing emails at any time using the unsubscribe option provided or by contacting us. Submitting an enquiry does not mean you are required to subscribe to ongoing marketing communications.

We take reasonable steps to protect the personal information we hold against:

• Loss
• Unauthorised access
• Misuse
• Alteration
• Unauthorised disclosure

This may include using password-protected systems, reputable cloud services, secure website connections, access controls, and other reasonable technical and organisational safeguards.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We only keep personal information for as long as it is reasonably required for:

• The purpose for which it was collected
• Providing our services
• Maintaining necessary business records
• Resolving disputes
• Meeting legal, accounting, or tax obligations

When information is no longer reasonably required, we may securely delete or anonymise it.

Under New Zealand privacy law, you may have the right to request access to personal information that Pageward Studio holds about you. You may also ask us to correct information that you believe is inaccurate or incomplete.

To make a request, contact us using the details at the bottom of this policy. We may need to verify your identity before providing certain information.

We do not sell your personal information.

We may disclose personal information where reasonably necessary:

• To provide our services
• To service providers acting on our behalf
• To process payments or invoices
• To comply with legal requirements
• To protect our legal rights
• To prevent fraud, abuse, or security threats
• Where you have authorised us to do so

Our website may contain links to websites operated by other organisations. Pageward Studio is not responsible for the privacy practices, security, or content of those external websites.

We recommend reviewing the privacy policies of external websites before providing personal information to them.

If we become aware of a privacy breach involving personal information, we will assess the breach and take reasonable steps to limit any harm.

Where required under the Privacy Act 2020, we will notify affected individuals and/or the New Zealand Office of the Privacy Commissioner.

We may update this Privacy Policy from time to time to reflect:

• Changes to our services
• Changes to the technology we use
• Changes to our business practices
• Changes to applicable laws or privacy requirements

The latest version will be published on our website with an updated “Last updated” date.

If you have any questions about this Privacy Policy, would like to access or correct your personal information, or have a privacy concern, please contact:

We will aim to respond to privacy enquiries within a reasonable timeframe.

If you are not satisfied with our response, you may also contact the Office of the Privacy Commissioner of New Zealand.